RAL
In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution (ADR) entity. Alternative Dispute Resolution (ADR) entities are those authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are registered on the list of ADR entities provided for in Law no. 144/2015.
Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf
In this specific case, and as far as Leal Júnior – Iluminação & Interiores, Lda is concerned, the competent consumer dispute resolution body is the Centro de Arbitragem de conflitos de consumo do Porto, with an address at Rua Damião de Góis, 31, Loja 6, 4050-225, Porto, with the email address cicap@cicap.pt.
RLL
Consumers can use the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
